Review our Privacy Policy

Yes, there are many Ashley stores located around the world. Find a store.

Not yet, however, we have many Ashley stores located around the world; Find a store

1. Click on My Account located in the upper right corner of this page.

2. Click the Sign In button displayed in the drop-down menu.

3. Enter your account email and password and click the Log In button.

4. Now that you're logged into your account, click on Account Information located in the Manage Account menu on the left side of the page.

5. On the General tab, click Edit to edit your Name, Email, Password, and any default Shipping and Billing Addresses you have saved in your account.

6. In the Settings tab, you can manage your email subscription/unsubscription preferences associated with your account.

7. Other options in the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help and Support, and managing your Wish Lists.

For most products, we offer replacement parts. When contacting Customer Service, please have the item number and invoice number available so they can better assist you. You can find the item number on your order confirmation or invoice sent by email. You can also go to http://ashleyfurniture.parts with your item number and serial number to order warranty parts.

Most home improvement stores offer touch-up solutions in marker and crayon form. All are easy to apply; Simply match your furniture's finish to the touch-up color and follow the manufacturer's instructions.

Using the item number from your email confirmation or packing list, enter the item number in the search box. Once on the product detail page, you will find assembly instructions and can print them as needed.

Assembly Instructions If the item(s) you purchased require assembly, detailed instructions should have been included in the box.

If not, you can contact Customer Service at 866-436-3393 or send us a message on the website; Please include the following information: your name, email address, or mailing address, and the item number(s) you need assembled.

You can also fax your request to 800-856-4976 or mail it to:

Ashley Furniture Industries, Inc.
Attn: Consumer Affairs,
One Ashley Way,
Arcadia, WI 54612.

You can also call Customer Service at 866-436-3393.

Our privacy policy provides information about your data rights, including access, deletion, and opt-out. Simply visit our Privacy Policy or, to submit a request, click https://preferences.ashleyfurniture.com.

Simply click "Unsubscribe" at the bottom of the email.

Ashley Furniture Industries, Inc. has reported to the Better Business Bureau that the name "Ashley" is being used online by individuals not associated with Ashley Furniture Industries, Inc., to conduct work-at-home and forged check scams. Between November 2007 and August 2008, the company received nearly 8,000 inquiries from consumers who had received fraudulent emails from scammers purporting to represent Ashley Furniture Industries, Inc.

Typically, the fraudulent email informs consumers about a bogus work-at-home position as an employee in Ashley's accounts receivable department. Consumers who responded to the scam received forged checks sent by the scammers, were instructed to deposit the checks into their personal accounts, have a commission deducted, and wire the remainder to someone posing as an "Ashley Representative."

Ashley has posted a fraudulent email reporting system on her business website, along with tips for avoiding becoming a victim. Take a moment to review the reporting system .

Online Purchase Return Policy:

Standard Shipping Items

We accept returns of Standard Shipping items within 30 days of delivery. Return shipping or pickup fees may apply. To report delivery damage or to make a return, please contact Guest Experience. Items must be returned in their original condition with all accessories and parts. Any applicable exchange, credit, or refund will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are non-refundable. Refunds are issued based on the payment method used at the time of purchase. Please allow 7 to 10 days after we receive the returned item(s) for the credit or refund to appear on your credit card statement.

For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, please refer to the manufacturer's warranty, if applicable.

ITEMS CANNOT BE RETURNED IN STORES.

White Glove Delivery and Curbside Pickup for Items Purchased Online

Please inspect your items upon delivery or pickup. For White Glove deliveries and Curbside Pickup, you MUST contact Guest Experience within three (3) business days of delivery if your item is damaged or defective, and we will work with you to repair or replace it. However, NON-DAMAGED OR DEFECTIVE ITEMS CANNOT BE RETURNED. For White Glove delivered or Curbside Pickup items where a manufacturing defect is discovered after three (3) business days of delivery, please refer to the manufacturer's warranty, if applicable.

Return Requirements

To receive the full refund amount described in this Return Policy, all items must: (1) be in new/unused condition and (2) be returned with all accessories and parts, and be securely packaged in their original packaging (unless the packaging was removed as part of the White Glove delivery). We do not accept returns on Final Sale or Clearance items, special orders, or personalized or monogrammed items, except those delivered damaged or defective and reported within three (3) business days of delivery.

Mattresses and Foundations

Returns of mattresses or foundations are subject to the manufacturer's warranty, if applicable. Please contact the phone number provided in your emailed order confirmation for inquiries related to mattress or foundation returns.

Exchanges/Refunds

Returned items are inspected immediately upon receipt. Any applicable exchange, credit, or refund will be issued for the purchase price of the returned items; taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are issued based on the payment method used at the time of purchase. Please allow 7 to 10 days after receiving the returned items for the credit or refund to appear on your credit card statement.

Return Policy for In-Store Purchases

If your purchase was made in a store, please review the terms and conditions provided to you at the time of purchase (sometimes found on the back of your receipt). In-store purchases, whether at independently owned or operated establishments by Ashley Global Retail, LLC or its affiliates, establish their own return and exchange policies. Please contact the store where you made your purchase. The store phone number can be found on your receipt or in our store locator.

Advertised prices and promotions are available online only. In-store prices and promotions do not apply to online prices

Each promo code has its own set of exclusions. First, check the exclusions that accompany your promo code to see if there are any that prohibit the discount. As a general rule, Ashley offers, bar stools, certain dining chairs, and sale/clearance items are excluded from promotions. Also, confirm that the promo code's expiration date has not passed.

If you purchased something on AshleyFurniture.com in the last 30 days and it now appears at a lower price, please let us know. To submit your price adjustment request, please call Customer Service at 866-436-3393 or send us a message. We'll then review and verify your price adjustment request. The AshleyFurniture official website has the final decision on matching an online price.

The following limitations apply:

- The item must be identical (eg size, model, SKU, quantity, brand, name, color).

- You must have purchased the item from us within 30 days of your price adjustment request.

- The offer must be valid for the item you purchased.

We do not provide price adjustments for:

- Combined offers, rebates, mail-in offers, offers that include financing

- Prices that require the purchase of a minimum quantity

- Items that are marked as clearance, closeout, limited-time sale, flash sale, or limited-quantity sale

- Damaged, used or reconditioned items

- Price errors

- Prices resulting from discounts for in-store pickup

- Black Friday, Cyber ​​Week and any special or seasonal promotions are excluded

All merchandise purchases are subject to sales tax according to current state and local tax rates for standard shipping, white glove delivery, or curbside pickup. Taxes are generally calculated on the total sales price of each item, which, depending on local and state laws, may include discounts and shipping and processing fees.

At this time, we are unable to process tax-exempt orders through online sales. When you accept the terms and conditions when placing your order online, you are agreeing to the tangible personal property price, delivery fees, and estimated sales tax, along with the sales tax terms and conditions. Our products can be purchased tax-exempt at many of our Ashley Store retail locations nationwide.

We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order, as we cannot process an order with two separate credit cards. We also accept financing offered by Synchrony and Concora Credit, and leases from Acima Leasing.

You can pay for your online purchases using an Ashley Advantage™ credit card/account issued by Synchrony or Concora Credit. Apply for credit here . If you already have an Ashley Advantage™ card/account through Synchrony or Concora Credit or have a lease with Acima Leasing, you can use it online. We cannot accept Ashley store cards issued by other financial provider

For standard shipping, your credit card will be charged on the date your order ships.

For home delivery purchases, your credit card is charged on the day your order is delivered or the next business day.

Yes, we do. Contact us.

We don't have an online payment plan, however, your local Ashley store may offer this service. Find a store.

These "Charges" appearing on your card account are actually pre-authorization holds. They are not charges; However, your card company may be temporarily placing a hold on those funds. Please contact your credit card company to release any outstanding holds, as Ashley has no control over the grace period for releasing authorized funds, particularly debit card funds.

Forks. Pay your Ashley Advantage™ credit card bill issued by Synchrony Financial here

A pre-authorization is a type of pending bank hold used to verify the validity of an account or approve funds for a purchase you're attempting to make. A merchant may pre-authorize an amount before you make a purchase (such as an order on the official website), and then submit a final charge later (such as when your official website order is shipped to you). That final charge amount is often different from the amount pre-authorized by the merchant.

Another type of pre-authorization charge is for a purchase that was approved but won't post to your account until later. Keep in mind that a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase, but doesn't permanently debit them. Once the permanent charge is posted, the pre-authorization charge will "drop" from your account. (The timeframe depends on your financial institution.) Contact your financial institution if this doesn't happen.

1. Ashleyfurniture.com will request a credit card authorization for each order confirmation number. The total authorizations will equal your order total.

2. If you click "Submit" more than once or enter an incorrect address, multiple pre-authorizations may be sent. Only one of the pre-authorizations will be charged to your account at the time your order ships.

Remaining pre-authorizations will be canceled according to your financial institution's holding periods. Ashleyfurniture.com is not responsible for these outstanding authorizations.

This number printed on your card provides a security feature for purchases made with your credit card. For Visa, MasterCard, and Discover, it's the last three digits printed on the back of the card.

For American Express, it's the four digits printed above the account number on the front of the card. It usually appears to the right of your credit card number.

Ashley values ​​your feedback!

When writing your review, please consider the following guidelines:

- Focus on the product you purchased.

- Provide details about why you liked or disliked a product.

- All submitted reviews are subject to the terms set forth in our Terms of Use .

We reserve the right not to publish your review if it contains any of the following types of content or violates other guidelines:

- Profanity, discriminatory language, or other language inappropriate for a public forum.

- Advertising, spam, or references to other products, offers, or websites.

- Email addresses, URLs, phone numbers, physical addresses, or other forms of contact information.

- Critical or malicious comments about other reviews posted on the page or their authors.

Please contact our Customer Service team if you have any comments or concerns about pricing, orders, delivery, or other issues.

Enjoy writing your review!

We accept major credit cards (Visa, MasterCard, Amex) and PayPal.

Yes, we do! International shipping options and costs are available during checkout.

You can contact our customer support team via email at support@example.com or by calling us at +91-1234567890.

Extended Protection Plans are service contracts that provide customers with additional protections, such as coverage for accidental damage that falls outside the scope of the manufacturer's warranty. Extended Protection Plans do not replace the manufacturer's warranty; rather, they increase coverage for customers and extend protection after the manufacturer's warranty expires.

Extend offers easy-to-use product protection that goes beyond the manufacturer's warranty, so you can enjoy your purchases without worry

Covered products include indoor and outdoor furniture, carpeting, mattresses, electronics, and adjustable bed bases. Read the terms and conditions for specific coverage details.

Filing a claim is easy: Have your sales receipt and pre-registered Protection Plan document, call GBS Enterprises at 1-877-800-2080 or visit https://protectall.gbsent.com/ , and answer a few questions.

What's covered?

- Accidental stains: human and pet body fluids, and dye transfer.

- Accidental water or beverage marks or rings.

- Rips, tears, punctures, burns and accidental scorch marks.

- Accidental scratches and gouges that penetrate the finish of wood, metal and hard surfaces.

- Accidental chipping or breakage of glass or mirrors.

- Cracks, splits, bubbling, and peeling of the finish on furniture or lifting of wood veneers.

- Failures of motors and associated components, such as mechanisms, cables, and switches (after the manufacturer's warranty has expired), including parts and labor.

- Breakage of mechanisms (interior furniture only), including parts and labor.

- Sun discoloration of indoor wooden furniture.

What is not covered

- General dirt, normal wear and tear, or accumulated damage that cannot be attributed to a single incident.

- Stains or damage from mold, mildew, acid, chlorine, rust, corrosion, or odors.

- Damage caused by an animal's teeth, beaks or claws.

- Items sold “as is”, “second-hand”, rental or for commercial use.

- Stains or damage caused by transportation, delivery, assembly, or moving between residences.

- Loss of shape or elasticity, pilling or wear of the upholstery.

- Damage caused by improper cleaning methods.

- Cracks or peeling of leather, vinyl, bonded leather or bi-cast.

- Damage caused by natural disasters, theft, negligence, riots or other risks.

- Fire pits, heaters and outdoor umbrellas.

- Accessories or decorative pillows sold with sofas and loveseats.

Some items are not eligible for coverage, including lamps, decorative pieces, and accessories. Read the terms and conditions for more details.

Extended protection plans can be purchased at Ashley Furniture, either in-store or online, at the same time as the purchase of the covered furniture.

Extend will send you a welcome email with a summary of your product protection, as well as a link to log in to your account. You don't need to register your plan; once you've purchased your protection, you're all set!

Contact Extend online 24/7 to file a claim. Most issues are processed within minutes. For further assistance, please email support@extend.com or call (877) 248-7707 Monday-Friday, 9 am to 8 pm EST, and Saturday, 9 am to 2 pm EST.

Sign in to your online account to file a claim and find plan information.

You can file a claim with your protection plan provider on their website or app, or you can call their customer service at the phone number listed on your protection plan certificate. Please review the documentation that came with your purchase to verify who your protection plan provider is. Below are links to the providers' websites.

Extend: https://customers.extend.com/en-US/authentication

Reguard: https://www.reguardprotection.com/

GBS: https://portal.myprotectall.com/auth

Montage: https://www.montagefs.com/consumer/

Guardsman: www1.guardsman.com/guardsman/claim/logIn.html


If you are unsure who your protection plan provider is, please ask a chat agent on your right.

Advertised prices and promotions are available online only. In-store prices and promotions do not apply to online prices.

At this time, we're unable to take phone orders. You can place your order at ashleyfurniture.com or at an Ashley store near you

We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order, as we cannot process an order with two separate credit cards. We also accept financing offered by Synchrony and Concora Credit, and leases from Acima Leasing.

If you're using an older browser to browse our site, your online shopping experience may not be smooth. To help resolve any difficulties when purchasing or ordering, please download the current version from any of the following recommended browsers. Updating your browser to the latest version improves website speed and functionality, as well as increases security and virus protection.

Google Chrome (Preferred Browser)

Safari

Mozilla Firefox

Forks. Apply for an Ashley Advantage™ credit card .

Forks. Read the details about our current financing promotions.

We do not have an online layaway plan, however, your local Ashley store may offer this service.

Recibirá un correo electrónico con la confirmación de su pedido después de realizarlo. Por favor, revise este correo electrónico y, si necesita corregir algo, comuníquese con atención al cliente al 866-434-3393.

Your order is ready for online tracking shortly (approximately 15 minutes) after it is placed. If you created an Ashley account when placing your order, go online and log in to My Account, then click on Order History.

Guest order tracking is also available online; move your mouse to My Account at the top of the page, click on Order Status, and then enter your confirmation number, email address, and billing zip code in the order status area for non-registered customers. (To find your confirmation number, check the email we sent you when your order was placed online.)

If you placed your purchase as a guest, please call Customer Service at 866-436-3393 and we will be happy to assist you. Please have your confirmation number, email address, and billing zip code ready to use this service (the confirmation number is located in your order confirmation email.)

As soon as your order is placed, our fulfillment process goes into action. To change or cancel an order, please follow the steps below. The sooner we receive a request, the faster we can review your order.

Standard Shipping: Please call Customer Service at 866-436-3393 for assistance. They will locate your order and see if it can be changed or canceled. If the product has already shipped, you may return it under our return policy .

White Glove Delivery or Doorstep Delivery: To change or cancel an order, please call Customer Service at 866-436-3393. They will determine where your order is in the process and if it can be changed or canceled. If you call at least 48 hours in advance of your scheduled delivery time, we will refund the purchase amount, including shipping charges, as described in our Return Policy .

If you contact us less than 48 hours before the delivery date, we will refund the order amount less shipping costs.