Orders & Payments

To ensure a smooth ordering process, please read the following information carefully.

Placing an Order

Once you’ve selected your furniture, a 30% deposit is required to secure your order.
• This deposit confirms your purchase and allows us to proceed with ordering your goods
• Deposits are non-refundable, as items are ordered specifically for you
After placing your order, we will provide confirmation of your purchase.

Order Timeframes

Estimated delivery timeframes are provided by our suppliers.
• These are estimates only and may vary due to manufacturing, shipping or other factors outside our control
• We will keep you informed as your order progresses
Once your goods arrive, we’ll be in touch to arrange collection or delivery.

Final Payment

All goods must be paid in full with cleared funds prior to delivery or collection.
Accepted payment methods:
• Cash
• Direct deposit
• Credit card (in-store only)

Important Payment Conditions

To ensure security and efficiency:
• Telephone credit card payments are not accepted
• Personal, business and bank cheques are accepted only if cleared at least 5 business days prior to collection or delivery
• Our delivery team and contractors do not handle payments on delivery

Order Responsibility

Please ensure:
• You retain your proof of purchase for future reference
• All details on your order are correct at the time of purchase
It is the customer’s responsibility to ensure that selected items are suitable for their intended space.

Need Help?

If you have any questions about your order or payment options, please contact our team, we’re happy to assist.